Cookie Policy

Cookies and trackers used on Carewell sites and applications.

Last updated · Version · 2026-06-11
Applies to: Carewell Work and Carewell Pool

A cookie is a small text file stored on your device when you browse a website. Cookies are used to remember your preferences, ensure proper service operation, or measure audience.

2. Types of cookies used

Strictly necessary cookies

These cookies are essential for the site to function (authentication, security, language preference). They also include the cookie that stores your consent choices. No consent is required.

Audience-measurement cookies

We use Google Analytics to understand how our services are used and improve their usability. These cookies are only set with your consent.

Functional cookies

The Chatling widget provides access to the online chat and support. These cookies are only set with your consent.

Marketing cookies

These cookies are used for advertising conversion tracking (Google Ads, Meta Pixel, ActiveCampaign). They are only set with your consent.

3. Detailed list

CookiePurposeDurationIssuer
cc_cookieStorage of your consent choices6 monthsCarewell (www.carewell.ch)
carewell_sessionAuthentication2 hoursCarewell (app.carewell.ch)
XSRF-TOKENSecurity (anti-CSRF)2 hoursCarewell (app.carewell.ch)
_ga, _ga_*Audience measurement (GA4)13 monthsGoogle Analytics
chtl_cus_*Online chat — visitor identifier12 monthsChatling
chtl_chats_*Online chat — conversation history30 daysChatling
_gcl_*Advertising conversion tracking90 daysGoogle Ads
_fbpAdvertising conversion tracking90 daysMeta

When you accept marketing cookies, additional trackers from our advertising partners (in particular ActiveCampaign) may also be set. The up-to-date list is available in the cookie management panel.

4. Manage your preferences

You can change your preferences at any time using the cookie management panel available at the bottom of each page of our services. You can also configure your browser to block or delete cookies.

5. Contact

For any question: dpo@carewell.ch.