Cookie Policy

1. What is a cookie?

A cookie is a small text file stored on your device when you browse a website. Cookies are used to remember your preferences, ensure proper service operation, or measure audience.

2. Types of cookies used

Strictly necessary cookies

These cookies are essential for the site to function (authentication, security, language preference). They also include the cookie that stores your consent choices. No consent is required.

Audience-measurement cookies

We use Google Analytics to understand how our services are used and improve their usability. These cookies are only set with your consent.

Functional cookies

The Chatling widget provides access to the online chat and support. These cookies are only set with your consent.

Marketing cookies

These cookies are used for advertising conversion tracking (Google Ads, Meta Pixel, ActiveCampaign). They are only set with your consent.

3. Detailed list

Cookie	Purpose	Duration	Issuer
cc_cookie	Storage of your consent choices	6 months	Carewell (www.carewell.ch)
carewell_session	Authentication	2 hours	Carewell (app.carewell.ch)
XSRF-TOKEN	Security (anti-CSRF)	2 hours	Carewell (app.carewell.ch)
_ga, _ga_*	Audience measurement (GA4)	13 months	Google Analytics
chtl_cus_*	Online chat — visitor identifier	12 months	Chatling
chtl_chats_*	Online chat — conversation history	30 days	Chatling
_gcl_*	Advertising conversion tracking	90 days	Google Ads
_fbp	Advertising conversion tracking	90 days	Meta

When you accept marketing cookies, additional trackers from our advertising partners (in particular ActiveCampaign) may also be set. The up-to-date list is available in the cookie management panel.

4. Manage your preferences

You can change your preferences at any time using the cookie management panel available at the bottom of each page of our services. You can also configure your browser to block or delete cookies.

5. Contact

For any question: dpo@carewell.ch.