Carewell Work
Sub-processor list
Up-to-date list of providers that process personal data on behalf of Carewell.
Last updated ·
| Sub-processor | Task | Country of destination | Role | Policy | Safeguards for transfers outside Switzerland | DPA |
|---|---|---|---|---|---|---|
| ActiveCampaign | Transactional and marketing email communication | EU | Processor | activecampaign.com | Adequate jurisdiction | DPA |
| Anthropic | AI processing for internal product assistance | EU | Processor | anthropic.com | Adequate jurisdiction | DPA |
| Certifaction | Electronic signature of contracts | CH/EU | Processor | certifaction.com | N/A — Switzerland / adequate jurisdiction | — |
| Chatling | Chatbot and user support on the website | US | Processor | chatling.ai | Standard contractual clauses | DPA |
| Cloudtalk | VoIP service for support and matching | EU | Processor | cloudtalk.io | Adequate jurisdiction | DPA |
| Discord | Messaging service | US | Processor | discord.com | Data Privacy Framework | DPA |
| Exoscale | Database and object storage for the platform | CH | Processor | exoscale.com | N/A — hosted in Switzerland | DPA |
| Geniuscount | Accounting and mission payroll | CH | Processor | geniuscount.com | N/A — processed in Switzerland | — |
| Form-based data collection and document storage/sharing (Google Workspace, in particular Forms and Drive) | World | Processor | policies.google.com | Data Privacy Framework | DPA | |
| Google (Analytics) | Web traffic analytics platform | World | Processor | policies.google.com | Data Privacy Framework | DPA |
| Google (Firebase Cloud Messaging) | Push notification delivery to the mobile application | World | Processor | firebase.google.com | Data Privacy Framework | DPA |
| Grafana | Observability and monitoring dashboards | EU | Processor | grafana.com | Adequate jurisdiction | DPA |
| Infomaniak | Application server hosting and document storage (HCP/HCI doc) | CH | Processor | infomaniak.com | N/A — hosted in Switzerland | DPA |
| Infomaniak AI | AI processing hosted in Switzerland | CH | Processor | infomaniak.com | N/A — hosted in Switzerland | DPA |
| PDF.co | PDF document generation and conversion | US | Processor | pdf.co | Standard contractual clauses | — |
| Sentry | Error management and application observability | EU | Processor | sentry.io | Adequate jurisdiction | DPA |
| Twilio | SMS delivery (OTP codes, mission notifications) | US | Processor | twilio.com | Data Privacy Framework | DPA |