Carewell Pool
Sub-processor list
Up-to-date list of providers that process personal data on behalf of Carewell.
Last updated ·
| Sub-processor | Task | Country of destination | Role | Policy | Safeguards for transfers outside Switzerland | DPA |
|---|---|---|---|---|---|---|
| Atlassian | Support and knowledge-base platform | EU/CH | Processor | atlassian.com | Adequate jurisdiction | DPA |
| Chatling | Chatbot and user support | US | Processor | chatling.ai | Standard contractual clauses | DPA |
| Cloudflare (Turnstile) | Spam prevention on login forms | World | Processor | cloudflare.com | Data Privacy Framework | DPA |
| Cloudtalk | VoIP service | EU | Processor | cloudtalk.io | Adequate jurisdiction | DPA |
| Discord | Messaging service | US | Processor | discord.com | Data Privacy Framework | DPA |
| Exoscale | Hosting of Carewell Pool service data | CH | Processor | exoscale.com | N/A — hosted in Switzerland | DPA |
| Geniuscount | Accounting and payroll | CH | Processor | geniuscount.com | N/A — processed in Switzerland | — |
| Google (Analytics) | Web traffic analytics platform | World | Processor | policies.google.com | Data Privacy Framework | DPA |
| Google (Firebase Cloud Messaging) | Push notification delivery to the mobile application | World | Processor | firebase.google.com | Data Privacy Framework | DPA |
| Grafana | Observability and monitoring dashboards | EU | Processor | grafana.com | Adequate jurisdiction | DPA |
| Infomaniak | Hosting of Carewell Pool service data and email services | CH | Processor | infomaniak.com | N/A — hosted in Switzerland | DPA |
| Infomaniak AI | AI processing hosted in Switzerland | CH | Processor | infomaniak.com | N/A — hosted in Switzerland | DPA |
| Pipedrive | CRM tool (customer management) | UK | Processor | pipedrive.com | Adequate jurisdiction | DPA |